Shipping and Returns
We take pride in shipping all products to you as anticipated, as promised, as quickly as possible, and for the least possible cost.
Our Shipping Policy
We ship to all U.S. and APO addresses within 1-2 business days. Most orders to addresses in the continental U.S. will arrive in 3-5 business days depending on the delivery address. Most of our shipments are through USPS priority mail shipping, though we will also use other carriers depending on price and convenience. Our shipping fee structure is based on the cost (and thereby the weight) of the products you order. We have three tiers, as described here.
$6.75 for all orders up to $32.00
$8.50 for all orders between $32.00 – 75.00
$10.50 for all orders over $75.00
We have tried to keep our shipping prices as affordable as possible, but we are always interested to hear feedback. We will also periodically offer free shipping or shipping discounts; sign up for our newsletter to receive updates on those discounts.
Buyers from outside the U.S., U.S. Virgin Islands, U.S. Territories or U.S. military are subject to actual shipping costs which can be very prohibitive. Please send an email to firstname.lastname@example.org for shipping rates before placing your order. True North Granola reserves the right to cancel an order and refund your purchase in full if the buyer has not approved the shipping rate.
Our Return Policy
Return shipping costs are the responsibility of the customer, unless the product was damaged or incorrect when you received it. All returns must be made within 30 days.
Our return shipping address is as follows: True North Granola, 74 Cotton Mill Hill, Brattleboro, Vermont, 05301
Once we receive your return, we will issue a refund using the same card that was used to make the purchase.