ecommerce

Shipping and Returns

Our Shipping Policy

We take pride in shipping all products to you as anticipated and as promised, as quickly as possible and for the least possible cost.

We ship to all US and APO addresses within 24 hours. Most orders to addresses in the continental U.S. will arrive in  3-5 business days depending on the delivery address. Most of our shipments are through USPS priority mail shipping, though we will also use other carriers depending on price and convenience. Our shipping fee structure is based on the cost (and thereby the weight) of the products you order. We have three tiers, as described here.

$6.75  for all orders up to $32.00
$8.50 for all orders between $32.00 – 75.00
$10.50 for all orders over $75.00

We have tried to keep our shipping prices as affordable as possible, but we are always interested to hear feedback. We will also periodically offer free shipping or shipping discounts; sign up for our newsletter to receive updates on those discounts.

Buyers from outside the U.S., U.S. Virgin Islands, U.S. Territories or U.S. military are subject to actual shipping costs which can be very prohibitive. Please send an email to info@truenorthgranola.com for shipping rates before placing your order. True North Granola reserves the right to cancel an order and refund your purchase in full if the buyer has not approved the shipping rate.

Our Returns Policy

If you purchased a product from True North Granola and are unsatisfied, please contact us at info@truenorthgranola.com or call us at 802-254-9200.

Return shipping costs are the responsibility of the customer, unless the product was damaged or incorrect when you received it. All returns must be made within 30 days.

Our Return Shipping Address is: True North Granola, 74 Cotton Mill Hill, Brattleboro, Vermont, 05301

Once we receive your return we will issue a refund using the same card that was used to make the purchase.

 

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